Policy Summary
| Service | Policy Detail |
|---|---|
| Return Window | 30 Days from delivery date |
| Refund Method | Original Payment Method |
| Processing Time | 5-7 Business Days upon receipt |
| Return Shipping | Prepaid Label for Damaged/Wrong Items |
01. Return Policy
At Style & Wear Co., we offer a 30-day return period. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and with all original tags attached.
Eligible Scenarios:
- Items damaged or defective upon delivery.
- Incorrect size or product received.
- Items that do not match the website description.
- Change of mind regarding color, fit, or style.
02. Refund Policy
Once your return is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.
Refund Process:
Approved refunds are processed back to your original payment method in USD within 5-7 business days.
Important Notes:
- Original shipping fees (e.g., $6.99) are non-refundable unless the return is due to our error.
- Please allow an additional 5-10 business days for your financial institution to post the credit to your account.
- Refunds for international orders are subject to current exchange rates at the time of processing.
03. Initiation Steps
Follow these steps to ensure a smooth return or exchange process:
- Email [email protected] with your Order Number.
- Include 4 clear photos: The front, the back, the size tag, and any specific damage.
- Wait for our support team to provide you with the return address and instructions.
Items Not Eligible
For hygiene and quality standards, we cannot accept:
- Items with makeup, deodorant stains, or pet hair.
- Products that have been washed or altered.
- Items without original branding tags or packaging.
- Clearance or "Final Sale" items.