Orders & Payment
How do I place an order and what happens next?
Once you complete checkout, you'll receive an email confirmation. We handle your order within 1-1 business days. As soon as it's on its way, we'll send a tracking link to follow its journey.
What payment methods do you accept?
We accept PayPal, all major credit/debit cards, Stripe, and Airwallex. All transactions are processed securely in USD.
Sizing & Fit
How do I choose the right size?
Fit varies by fabric and style. If you're unsure, email us at [email protected] with the product name and your fit preference—we'll provide personalized guidance.
Shipping & Tracking
What are the timelines?
We prepare orders in 1-1 business days. Standard transit takes 2-5 business days. Taxes are calculated at checkout where applicable.
How do I track my delivery?
Look for your shipping confirmation email; it contains a unique tracking number for real-time updates until your package arrives.
Returns & Refunds
What is your return window?
You have 30 days from delivery to request a return. Simply email us with your order number. There are no restocking fees. Original shipping is refunded if we are at fault.
How long do refunds take?
After inspection (5-7 business days), refunds are issued. It typically takes another 5-10 business days for the credit to appear on your bank statement.
What if my item is damaged?
Please email photos and your order number to our support team immediately. We will prioritize your case to ensure a swift resolution.
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